AI HOMESHARE LTD

PLATFORM TERMS AND CONDITIONS

Effective Date: 24 August 2026
Last Updated: 24 August 2026

These Terms and Conditions govern access to and use of Homeshare.co.uk, the Homeshare applications, dashboards, systems, software and related services.

Please read these Terms carefully before using Homeshare.

1. About Homeshare

1.1 The Homeshare platform is operated by:

AI HOMESHARE LTD
Company Number: 12244126
Registered Office: 18 Hertford Street, Mayfair, London W1J 7RT

Trading as “Homeshare”.

• Website: homeshare.co.uk
• Email: [email protected]
• Telephone: 020 3322 6496

1.2 In these Terms:

“Homeshare”, “we”, “us” and “our” mean AI Homeshare Ltd.

“Platform” means the Homeshare website, mobile or web applications, dashboards, software, APIs, communication systems and associated services.

“User” means any individual or organisation accessing or using the Platform.

Users may include:

• tenants and prospective tenants;
• landlords;
• property owners;
• letting agents;
• estate agents;
• managing agents;
• property managers;
• employers;
• recruiters;
• relocation providers;
• housing organisations;
• charities;
• councils and public-sector organisations;
• contractors;
• accommodation providers;
• commercial partners; and
• any other authorised user.

1.3 These Terms form a legally binding agreement between you and Homeshare when you:

• register for an account;
• access the Platform;
• purchase a service;
• submit an application;
• upload a property;
• accept an introduction;
• use Platform functionality; or
• otherwise indicate acceptance of these Terms.

1.4 Where you use the Platform on behalf of a company or organisation, you confirm that you have authority to bind that organisation.

2. Homeshare's Services

2.1 Homeshare operates a technology and property-services platform designed to assist with the marketing, letting, occupation and management of residential accommodation.

2.2 Depending on your account and the services available, Homeshare may provide or facilitate:

• property advertising;
• property listings;
• off-market property opportunities;
• applicant profiles;
• tenant sourcing;
• professional and work-placement tenant introductions;
• property matching;
• enquiries;
• messaging;
• viewing bookings;
• rental applications;
• identity verification;
• Right to Rent checks;
• credit checks;
• affordability assessments;
• employment verification;
• open-banking verification;
• landlord and employer references;
• guarantor information;
• tenancy documentation;
• occupancy agreements;
• document generation;
• electronic signing;
• inventories;
• check-in and check-out records;
• property condition reports;
• photographic records;
• rent processing;
• payment processing;
• deposit-related functionality;
• compliance tools;
• agent dashboards;
• landlord dashboards;
• tenant dashboards;
• CRM functionality;
• automated communications;
• property management tools;
• reporting;
• marketing tools;
• AI-supported services;
• insurance-related products;
• rent-protection services;
• third-party integrations; and
• other services introduced from time to time.

2.3 Not every feature is available to every User.

2.4 Services may differ according to:

• location;
• User category;
• property;
• subscription;
• service plan;
• eligibility;
• legal requirements; and
• third-party availability.

3. Homeshare's Role

3.1 Unless expressly agreed otherwise, Homeshare operates as a technology platform, introducer and service provider.

3.2 Homeshare is not automatically:

• the landlord;
• the tenant;
• the property owner;
• the managing agent;
• the employer;
• the recruiter;
• the insurer;
• a guarantor; or
• a party to a tenancy.

3.3 A property appearing on Homeshare does not mean that Homeshare owns or manages that property.

3.4 Unless expressly confirmed, Homeshare does not physically inspect every property advertised on the Platform.

3.5 Homeshare may facilitate part or all of a transaction without becoming a party to the underlying tenancy.

3.6 Final decisions concerning acceptance of an applicant generally remain with the relevant landlord or agent.

3.7 Nothing on the Platform constitutes individual:

• legal advice;
• tax advice;
• investment advice;
• mortgage advice; or
• regulated financial advice.

Users should obtain professional advice where appropriate.

4. Accounts

4.1 Users must provide accurate and current information.

4.2 Users must not:

• register using a false identity;
• impersonate another person;
• create misleading business accounts;
• submit fraudulent documents;
• allow unauthorised access to their account; or
• intentionally circumvent Platform restrictions.

4.3 You are responsible for maintaining the security of your login credentials.

4.4 You must notify Homeshare promptly if you believe your account has been compromised.

4.5 Homeshare may require verification of:

• identity;
• address;
• business details;
• ownership;
• authority;
• employment;
• payment details; or
• other relevant information.

4.6 Homeshare may refuse registration where reasonable fraud, security, legal or compliance concerns exist.

5. Agents, Landlords and Property Providers

5.1 Authority

By listing a property, you confirm that you:

• own the property; or
• have sufficient authority from the owner or other relevant party to advertise and deal with it.

5.2 Property information

You must ensure that:

• descriptions are materially accurate;
• photographs fairly represent the property;
• rent is correctly stated;
• material charges are disclosed where required;
• availability is kept current;
• information is not misleading;
• you hold the rights to photographs and content you upload; and
• the property can lawfully be marketed for the stated purpose.

5.3 Compliance

Landlords and agents remain responsible for their applicable legal obligations.

These may include:

• property licensing;
• HMO licensing;
• selective licensing;
• additional licensing;
• gas safety;
• electrical safety;
• energy performance;
• smoke alarms;
• carbon-monoxide alarms;
• fire safety;
• deposit protection;
• prescribed information;
• Right to Rent;
• consumer-protection obligations;
• permitted-payment rules;
• redress-scheme requirements;
• client-money protection requirements;
• repair obligations;
• property standards; and
• other applicable housing legislation.

5.4 Homeshare may provide tools to assist compliance but does not automatically assume a landlord's or agent's statutory responsibilities.

6. Listings

6.1 Homeshare may review listings.

6.2 We may reject, restrict, suspend, correct the presentation of or remove listings where we reasonably believe they are:

• fraudulent;
• unlawful;
• materially inaccurate;
• misleading;
• duplicated;
• discriminatory;
• unsafe;
• no longer available; or
• inconsistent with Platform standards.

6.3 Homeshare does not guarantee:

• listing views;
• enquiries;
• applications;
• occupation;
• rent levels;
• transaction volume; or
• financial return.

7. Tenants and Applicants

7.1 Tenants may create a profile and provide information for accommodation applications.

7.2 Applicants must provide truthful information to the best of their knowledge.

7.3 Information may include:

• identity;
• contact details;
• address history;
• employment;
• work-placement details;
• income;
• affordability;
• banking information;
• references;
• Right to Rent information;
• guarantor information; and
• supporting documents.

7.4 False or forged information may result in an application being rejected or an account being suspended or terminated.

7.5 Creating a Homeshare profile does not guarantee acceptance for a property.

7.6 Successful referencing does not guarantee acceptance.

7.7 Unless Homeshare expressly agrees otherwise, the landlord or agent makes the final tenancy decision.

8. Professional and Work-Placement Tenants

8.1 Homeshare may introduce tenants who require accommodation because of:

• employment;
• professional placements;
• relocation;
• temporary assignments;
• training;
• graduate programmes;
• agency placements;
• healthcare placements;
• public-sector placements; or
• similar arrangements.

8.2 Introductions may arise directly or through:

• employers;
• recruiters;
• agencies;
• relocation businesses;
• universities;
• public bodies; or
• other commercial partners.

8.3 A stated employment or placement period does not itself guarantee occupation for the same period.

8.4 The relevant tenancy or occupancy agreement determines the contractual occupation.

8.5 Unless expressly stated in writing, Homeshare does not guarantee:

• continued employment;
• continuation of a placement;
• future income;
• future affordability; or
• continued occupation.

9. Referencing and Verification

9.1 Homeshare may provide or facilitate:

• credit checks;
• identity checks;
• fraud checks;
• Right to Rent checks;
• income verification;
• employment verification;
• open-banking verification;
• affordability assessments;
• landlord references;
• employer references;
• address verification; and
• other checks.

9.2 Some checks may be performed by third parties.

9.3 Results reflect information available at the time of the check.

9.4 A successful reference does not guarantee future:

• rent payment;
• conduct;
• affordability;
• employment;
• property suitability; or
• tenancy performance.

9.5 Agents and landlords remain responsible for their own acceptance decisions.

10. Tenancy and Occupancy Documents

10.1 Homeshare may provide automated or assisted document-generation services.

10.2 These may include:

• tenancy agreements;
• occupancy agreements;
• licences;
• guarantor agreements;
• inventories;
• check-in documents;
• check-out documents;
• notices; and
• related property paperwork.

10.3 Documents may be populated using information supplied by Users.

10.4 Users are responsible for checking the accuracy of information before executing a document.

10.5 Homeshare may update templates from time to time.

10.6 Templates provided through the Platform do not constitute individual legal advice.

10.7 Where circumstances are unusual or complex, Users should obtain independent legal advice.

11. Electronic Signatures

11.1 Users agree that documents may be signed electronically where legally permissible.

11.2 Homeshare may retain an electronic audit trail including:

• identity information;
• account information;
• signing date;
• signing time;
• document version;
• email address;
• authentication records;
• IP information; and
• related technical evidence.

11.3 Users must not sign on behalf of another person unless properly authorised.

12. Inventories and Condition Reports

12.1 Homeshare may allow Users to create, upload or review:

• inventories;
• property-condition reports;
• photographs;
• videos;
• meter readings;
• check-in records;
• check-out records; and
• comments.

12.2 Unless Homeshare expressly agrees to provide a professional inspection service, Homeshare does not independently certify information uploaded by another User.

12.3 Users should review inventory information promptly.

12.4 Any disagreement should be recorded using the Platform or other appropriate documented method.

13. Payments

13.1 Homeshare may facilitate payment processing through regulated or authorised payment providers.

13.2 Payments may include:

• rent;
• legally permitted tenancy payments;
• subscriptions;
• commercial charges;
• service charges;
• referencing charges where lawfully payable;
• property-related payments; and
• other authorised transactions.

13.3 Third-party payment-provider terms may also apply.

13.4 Users must provide accurate payment information.

13.5 Users must have authority to use the selected payment method.

13.6 Homeshare may restrict paid services where a payment fails or is reversed.

13.7 Users must not use payment functionality for:

• fraud;
• money laundering;
• unlawful transactions; or
• unauthorised transfers.

14. Tenant Fees and Permitted Payments

14.1 Homeshare will only require or facilitate payments from tenants in connection with a tenancy where permitted by applicable law.

14.2 Nothing in these Terms gives an agent, landlord or other User permission to impose a prohibited payment.

14.3 Where legislation prohibits or restricts a payment, that legislation takes precedence over these Terms.

14.4 Where Homeshare offers an optional consumer service, its price and nature should be disclosed before purchase.

15. Commercial Fees

15.1 Homeshare may charge landlords, agents and other commercial Users for:

• subscriptions;
• onboarding;
• applicant introductions;
• tenancy processing;
• software;
• payment services;
• marketing;
• property services;
• premium functionality;
• enterprise services; and
• other agreed services.

15.2 Pricing may vary by:

• location;
• property value;
• rent;
• property type;
• User type;
• volume;
• account level;
• branch;
• service selected; or
• negotiated agreement.

15.3 The applicable price will be communicated through the Platform, an order form, proposal or other written commercial agreement.

16. Subscriptions

16.1 Homeshare may offer:

• free accounts;
• trials;
• monthly plans;
• quarterly plans;
• annual plans;
• enterprise plans; and
• bespoke arrangements.

16.2 Where a subscription automatically renews, this will be disclosed as part of the relevant purchase process.

16.3 Commercial subscriptions are generally non-refundable after the relevant billing period begins unless otherwise stated or required by law.

16.4 Consumers retain all statutory cancellation and refund rights that cannot legally be excluded.

17. Deposits

17.1 Where tenancy deposits are used, the legal responsibility for administering and protecting the deposit depends on the particular tenancy and service arrangement.

17.2 Homeshare may integrate with approved or authorised deposit schemes.

17.3 Where an agent or landlord remains legally responsible for deposit protection, use of Homeshare does not transfer that responsibility.

17.4 Relevant scheme terms may apply separately.

18. Rent Protection, Guarantees and Insurance

18.1 Homeshare may facilitate or offer access to:

• rent-protection products;
• rent guarantees;
• deposit replacement;
• insurance products;
• guarantor products; and
• similar services.

18.2 Such products may be subject to separate:

• eligibility requirements;
• policy terms;
• underwriting criteria;
• exclusions;
• excesses; and
• claims procedures.

18.3 No rent guarantee, insurance or protection arrangement arises merely because an applicant or property is registered with Homeshare.

18.4 Cover or protection only exists when expressly confirmed under the relevant product terms.

18.5 Where a third party provides a product, the third party's terms also apply.

19. Intellectual Property

19.1 All intellectual property rights in the Homeshare Platform are owned by or licensed to Homeshare.

19.2 Protected material may include:

• software;
• source code;
• object code;
• databases;
• database structures;
• software architecture;
• APIs;
• algorithms;
• automation;
• workflows;
• designs;
• interfaces;
• dashboards;
• graphics;
• content;
• documentation;
• property workflows;
• tenancy workflows;
• proprietary forms;
• proprietary templates;
• data structures;
• matching systems;
• commercial methodology;
• AI configurations;
• branding;
• logos;
• trademarks;
• domain names; and
• other proprietary material.

19.3 Access to Homeshare does not transfer ownership of any Homeshare intellectual property.

20. Licence to Use Homeshare

20.1 Homeshare grants authorised Users a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

20.2 Users may not sublicense access unless expressly authorised.

20.3 The licence ends when the User's right to use Homeshare ends.

21. Copying, Replication and Reverse Engineering

21.1 Except where applicable law expressly prevents such restriction, Users must not without prior written permission:

• copy the Platform;
• reproduce substantial elements of the Platform;
• clone Homeshare;
• replicate protected Homeshare workflows;
• reproduce proprietary forms or documentation for a competing service;
• reverse engineer software;
• decompile software;
• disassemble software;
• seek to discover source code;
• bypass technical safeguards;
• circumvent security controls;
• scrape Homeshare systematically;
• extract substantial quantities of Platform data;
• use bots or automated extraction systems without approval;
• build a competing database using Homeshare data;
• commercially exploit Platform access;
• resell Platform access;
• remove proprietary notices;
• misuse APIs;
• probe security without written authorisation;
• use non-public Homeshare material to build a competing product; or
• use Homeshare's protected or confidential material to train or improve a competing AI or machine-learning system.

21.2 Nothing in these Terms seeks to prevent lawful competition or restrict information, ideas or functionality which cannot lawfully be protected.

21.3 Homeshare reserves all rights not expressly granted.

22. Confidential Information

22.1 Users may gain access to confidential information relating to:

• technology;
• products;
• unreleased features;
• demonstrations;
• pricing;
• commercial arrangements;
• business processes;
• roadmaps;
• data;
• marketing;
• suppliers;
• customers;
• partnerships; or
• internal documentation.

22.2 Commercial Users must keep such information confidential.

22.3 Confidential information must not be used:

• for an unauthorised purpose;
• to compete unfairly with Homeshare;
• to assist a third-party competitor; or
• contrary to these Terms.

22.4 This obligation does not apply to information that:

• is lawfully public;
• was lawfully already known;
• was independently developed without use of Homeshare confidential information; or
• must be disclosed by law.

22.5 Confidentiality obligations survive account termination.

23. User Content

23.1 Users retain ownership of content which they lawfully own.

23.2 By uploading content to Homeshare, Users grant Homeshare a worldwide, non-exclusive, royalty-free licence to use that content where reasonably necessary to:

• operate the Platform;
• host the content;
• store it;
• display it;
• format it;
• reproduce it;
• resize images;
• distribute listings;
• communicate information;
• market properties;
• promote Homeshare;
• provide services; and
• improve Platform functionality.

23.3 Users warrant that they have the necessary rights to upload the content.

23.4 Homeshare may remove content reasonably believed to infringe third-party rights.

24. Acceptable Use

Users must not use Homeshare to:

• commit fraud;
• facilitate fraud;
• publish fake listings;
• impersonate another person;
• falsify documentation;
• harass others;
• threaten others;
• discriminate unlawfully;
• distribute malware;
• gain unauthorised access;
• harvest personal information unlawfully;
• manipulate reviews;
• create fake applications;
• manipulate Platform results;
• send unlawful communications;
• circumvent fees;
• interfere with Platform operation;
• test Platform vulnerabilities without permission; or
• engage in unlawful activity.

25. Marketing and Communications

25.1 Homeshare may communicate with Users concerning:

• account activity;
• applications;
• properties;
• payments;
• bookings;
• transactions;
• compliance;
• security;
• service updates; and
• other operational matters.

25.2 Subject to applicable marketing and privacy laws, Homeshare may separately send promotional communications.

25.3 Users may manage marketing preferences where required.

25.4 Operational communications required to provide a service may still be sent where appropriate.

26. AI and Automated Services

26.1 Homeshare may use artificial intelligence, algorithms and automated systems.

26.2 These may assist with:

• matching;
• search;
• communications;
• customer support;
• content preparation;
• fraud detection;
• data organisation;
• recommendations;
• applicant processing;
• administration; and
• workflow automation.

26.3 AI-generated outputs may contain errors.

26.4 Users should not rely solely on AI output for legal, financial, safety-critical or regulatory decisions.

26.5 Homeshare does not guarantee that automated recommendations will always be accurate or suitable.

26.6 Where applicable law requires safeguards around automated decision-making, Homeshare will apply appropriate safeguards.

26.7 Users must not deliberately manipulate, attack or attempt to circumvent Homeshare's AI systems.

27. Third-Party Services

27.1 Homeshare may integrate with third-party providers including providers of:

• payments;
• banking;
• identity verification;
• referencing;
• credit data;
• open banking;
• electronic signatures;
• deposit protection;
• insurance;
• communications;
• analytics;
• CRM services;
• hosting;
• document services; and
• property data.

27.2 Third-party services may be subject to their own terms.

27.3 Homeshare is not responsible for the independent acts or omissions of a third party except where liability cannot lawfully be excluded.

27.4 Homeshare may replace or discontinue an integration where reasonably necessary.

28. Privacy and Data Protection

28.1 Homeshare processes personal information in accordance with applicable UK data-protection legislation and its Privacy Notice.

28.2 Depending on the activity, Homeshare may act as:

• an independent controller;
• a joint controller where agreed; or
• a processor acting for another controller.

28.3 Commercial Users must only upload personal information where they have a lawful basis to do so.

28.4 Users must comply with their own data-protection obligations.

28.5 Personal-data enquiries may be sent to: [email protected]

29. Data Processing for Business Users

29.1 This section applies where Homeshare processes personal data on behalf of a commercial User acting as controller.

29.2 The commercial User appoints Homeshare to process relevant personal information for the purpose of providing the contracted services.

29.3 Homeshare will:

• process personal data only on documented instructions from the controller unless otherwise required by UK law;
• ensure authorised persons are subject to appropriate confidentiality obligations;
• implement appropriate technical and organisational security measures;
• assist with data-subject requests where reasonably required;
• provide reasonable assistance concerning applicable data-protection obligations;
• notify the controller without undue delay after becoming aware of an applicable personal-data breach affecting controller data;
• maintain appropriate sub-processor arrangements;
• impose appropriate data-protection obligations on relevant sub-processors;
• provide information reasonably necessary to demonstrate compliance;
• permit reasonable audits subject to appropriate security, confidentiality and proportionality requirements; and
• at the end of the relevant processing, delete or return personal data as applicable, subject to legal retention requirements and appropriate backup cycles.

29.4 The commercial User provides general authorisation for Homeshare to engage suitable sub-processors necessary to operate the Platform.

29.5 Homeshare will remain responsible for imposing appropriate contractual data-protection obligations on relevant sub-processors.

29.6 Processing details are set out in Schedule 1.

30. International Data Processing

30.1 Some authorised service providers may process information outside the United Kingdom.

30.2 Where required by applicable data-protection law, Homeshare will use an appropriate transfer mechanism and safeguards.

31. Security

31.1 Homeshare will take reasonable technical and organisational measures designed to protect Platform data.

31.2 Users must also take reasonable steps to protect their accounts.

31.3 No internet-based system can be guaranteed completely secure.

31.4 Users must promptly report suspected security incidents relating to their account.

32. Platform Availability

32.1 Homeshare aims to provide a reliable Platform but does not guarantee uninterrupted availability.

32.2 Services may be temporarily unavailable because of:

• maintenance;
• updates;
• upgrades;
• security work;
• infrastructure failure;
• third-party outages;
• emergency repairs;
• internet disruption;
• legal requirements; or
• circumstances outside Homeshare's reasonable control.

32.3 Homeshare may improve, update, replace or discontinue features.

32.4 Where a material change substantially affects a paid service, Homeshare will take reasonable steps to notify affected Users where appropriate.

33. Beta and Test Features

33.1 Homeshare may make beta, experimental or pre-release features available.

33.2 Such features may:

• contain errors;
• be incomplete;
• change;
• be withdrawn; or
• operate differently from final features.

33.3 Users should not rely on beta functions for critical compliance processes unless expressly confirmed by Homeshare.

34. Fair Housing and Non-Discrimination

34.1 Users must comply with applicable equality and anti-discrimination legislation.

34.2 Homeshare must not be used to unlawfully discriminate against applicants, tenants, landlords, agents or other Users.

34.3 Homeshare may remove content or suspend accounts where there are reasonable grounds to believe unlawful discrimination has occurred.

35. Reviews and Feedback

35.1 Homeshare may permit Users to leave feedback or reviews.

35.2 Reviews must represent genuine experience.

35.3 Users must not:

• fabricate reviews;
• manipulate ratings;
• incentivise misleading reviews;
• impersonate reviewers; or
• publish unlawful defamatory content.

35.4 Homeshare may moderate content in accordance with Platform rules.

36. Suspension

36.1 Homeshare may suspend or restrict an account where reasonably necessary because of:

• suspected fraud;
• a material breach;
• security concerns;
• unlawful conduct;
• misuse;
• non-payment;
• intellectual-property infringement;
• abuse;
• material misrepresentation;
• regulatory requirements;
• risk to Users; or
• material risk to Homeshare.

36.2 Where appropriate, Homeshare may give the User a reasonable opportunity to remedy a breach.

36.3 Serious fraud, security abuse or unlawful activity may result in immediate suspension.

37. Termination

37.1 Users may close their account subject to outstanding payment or contractual obligations.

37.2 Homeshare may terminate an account for:

• serious breach;
• persistent breach;
• fraud;
• unlawful conduct;
• material security abuse;
• serious misuse;
• non-payment; or
• circumstances creating an unacceptable legal or operational risk.

37.3 Where a breach can reasonably be remedied, Homeshare may first provide notice and an opportunity to remedy it.

37.4 Termination does not affect rights accrued before termination.

37.5 Provisions relating to:

• intellectual property;
• confidentiality;
• payment obligations;
• data protection;
• liability;
• dispute resolution; and
• other provisions intended to survive

will continue where appropriate.

38. Consumer Rights

38.1 Nothing in these Terms restricts statutory rights available to consumers.

38.2 Nothing excludes or restricts liability where it would be unlawful to do so.

38.3 Nothing excludes liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• other liability which cannot lawfully be excluded.

38.4 Homeshare is responsible to consumers for foreseeable loss caused by Homeshare's breach of contract or failure to use reasonable care and skill where applicable.

38.5 Homeshare is not responsible for losses caused solely by an independent landlord, agent or third party where Homeshare has not itself breached a legal duty owed to the consumer.

39. Business User Liability

39.1 This section applies only to Users acting wholly or mainly in connection with a trade, business, craft or profession.

39.2 Nothing limits liability which cannot legally be limited.

39.3 Subject to clause 39.2, Homeshare will not be liable to a Business User for:

• loss of profits;
• loss of revenue;
• loss of anticipated savings;
• loss of business;
• loss of contracts;
• loss of opportunity;
• loss of goodwill;
• business interruption; or
• indirect or consequential loss.

39.4 Subject to clause 39.2, Homeshare's aggregate liability to a Business User arising from the affected service during any 12-month period will not exceed the greater of:

a. fees paid or payable by that Business User to Homeshare for the affected service during the preceding 12 months; or

b. £1,000.

39.5 A separately negotiated enterprise agreement may specify another liability cap.

40. Business User Indemnity

40.1 A Business User will be responsible for claims, losses and reasonable costs incurred by Homeshare resulting from that Business User's:

• fraudulent conduct;
• unlawful property listing;
• material misrepresentation;
• unauthorised personal-data disclosure;
• intellectual-property infringement;
• intentional Platform misuse; or
• material breach of these Terms,

to the extent caused by that Business User.

40.2 This provision does not create an indemnity obligation for consumers.

41. No Guarantee of Transactions

41.1 Homeshare does not guarantee that:

• a property will let;
• an applicant will be accepted;
• a tenant will remain for a particular period;
• an agent will receive a particular volume of applicants;
• rent will always be paid;
• property values will increase;
• a particular commercial return will be achieved; or
• a User will receive a particular outcome.

41.2 Any specific guarantee or protection product will only apply where expressly provided under separate applicable terms.

42. Complaints

42.1 Complaints may be submitted to: [email protected] or by telephone on 020 3322 6496.

42.2 Homeshare will seek to investigate complaints fairly and within a reasonable period.

42.3 Where a complaint concerns an independent:

• landlord;
• agent;
• insurer;
• payment provider;
• deposit provider; or
• other third party,

Homeshare may direct the User to the relevant complaints procedure.

42.4 Nothing restricts any right to approach:

• a court;
• regulator;
• ombudsman;
• redress scheme;
• local authority; or
• other competent body.

43. Changes to These Terms

43.1 Homeshare may amend these Terms where reasonably necessary because of:

• changes in law;
• regulatory developments;
• security requirements;
• Platform improvements;
• service changes;
• new functionality;
• commercial developments; or
• operational requirements.

43.2 Material changes affecting existing Users will be communicated through reasonable means.

These may include:

• email;
• Platform notifications;
• account notices; or
• website notices.

43.3 Changes will not retrospectively remove statutory consumer rights.

44. Transfer

44.1 Homeshare may transfer its rights and obligations as part of:

• a corporate restructuring;
• investment;
• financing;
• merger;
• sale;
• acquisition; or
• transfer of the relevant business,

provided that applicable consumer rights are not materially reduced.

44.2 Business Users may not transfer their agreement without Homeshare's prior written consent.

45. No Partnership or Agency

45.1 Unless expressly agreed, nothing in these Terms creates:

• a partnership;
• joint venture;
• employment relationship;
• fiduciary relationship; or
• agency relationship

between Homeshare and a User.

45.2 An agent using Homeshare remains responsible for its own relationship with its landlord clients.

46. Entire Agreement — Business Users

46.1 For Business Users, these Terms together with any:

• order form;
• enterprise agreement;
• pricing agreement;
• service schedule; or
• other expressly incorporated document

form the agreement concerning use of the relevant Homeshare services.

46.2 They supersede prior discussions concerning the same subject matter.

46.3 Nothing excludes liability for fraud or fraudulent misrepresentation.

46.4 This section does not restrict statutory consumer rights.

47. Severability

47.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in force.

47.2 Where appropriate, an invalid provision will be treated as modified only to the minimum extent necessary to make it enforceable.

48. Waiver

48.1 A failure or delay by Homeshare to enforce a right does not waive that right.

49. Third-Party Rights

49.1 Except where expressly stated otherwise, no third party has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

50. Governing Law

50.1 These Terms are governed by the laws of England and Wales.

50.2 Business Users agree that the courts of England and Wales have exclusive jurisdiction unless otherwise expressly agreed.

50.3 Consumers retain any mandatory right under applicable law to bring proceedings in another court with jurisdiction.

51. Contact Details

AI HOMESHARE LTD
Company Number: 12244126

Registered Office:
18 Hertford Street, Mayfair, London W1J 7RT

• Trading as: Homeshare
• Website: homeshare.co.uk
• Email: [email protected]
• Telephone: 020 3322 6496

Schedule 1 — Business Data Processing Details

Where Homeshare acts as a processor for an agent, landlord or other Business User:

A. Subject Matter

The provision of Homeshare's property, applicant, tenancy, administration, communication, payment, verification and related technology services.

B. Duration

For the period during which the Business User uses the relevant service, together with any reasonable retention, backup, legal or deletion period.

C. Nature and Purpose

Processing may include:

• collecting;
• recording;
• organising;
• structuring;
• storing;
• retrieving;
• consulting;
• matching;
• transmitting;
• verifying;
• referencing;
• communicating;
• documenting;
• administering;
• hosting;
• supporting;
• deleting; and
• otherwise processing

information necessary to provide Homeshare services.

D. Categories of Data Subjects

These may include:

• applicants;
• prospective tenants;
• tenants;
• landlords;
• property owners;
• agents;
• guarantors;
• employees;
• work-placement participants;
• employer representatives;
• recruiter representatives;
• contractors;
• accommodation providers; and
• authorised representatives.

E. Types of Personal Data

These may include:

• names;
• addresses;
• telephone numbers;
• email addresses;
• dates of birth;
• identity information;
• property information;
• tenancy information;
• employment information;
• income information;
• affordability information;
• banking information;
• payment information;
• transaction information;
• reference information;
• verification results;
• guarantor details;
• communications;
• applications;
• technical information;
• account information; and
• other information submitted to provide the services.

F. Controller Rights and Responsibilities

The Business User remains responsible for determining the lawful basis and purposes for personal-data processing where it acts as controller.

The Business User instructs Homeshare to process information as reasonably necessary to deliver the selected services and in accordance with documented instructions.

Schedule 2 — Homeshare Intellectual Property and Platform Protection Notice

Access to Homeshare, including demonstration, trial, free or paid access, is granted solely for legitimate use of Homeshare services.

Access does not grant permission to:

• copy Homeshare;
• clone Homeshare;
• recreate protected Homeshare software;
• reproduce substantial elements of its proprietary workflows;
• reverse engineer the Platform;
• extract substantial databases;
• scrape Platform data;
• reproduce protected documentation;
• commercially exploit proprietary information;
• use confidential Homeshare information to create a competing service; or
• use Homeshare's protected technology, documentation or data to develop or train a competing artificial-intelligence or software product.

All intellectual property and database rights are reserved.

Homeshare may take appropriate legal action to protect its intellectual property, database rights, confidential information and contractual rights.

Schedule 3 — Agent and Commercial User Principles

Agents and other commercial property providers using Homeshare agree to:

1. Maintain accurate property information.
2. Deal fairly with prospective tenants.
3. Observe applicable housing and consumer law.
4. Maintain appropriate authority to market properties.
5. Keep listings current.
6. Protect applicant personal information.
7. Use Homeshare applicant information solely for legitimate property-related purposes.
8. Avoid unlawful discrimination.
9. Respond reasonably to genuine enquiries.
10. Avoid misleading advertising.
11. Avoid unauthorised extraction or resale of Homeshare data.
12. Maintain suitable internal controls over staff access.
13. Notify Homeshare of suspected fraud or Platform misuse.
14. Comply with applicable separate product, payment, insurance or protection terms.

Schedule 4 — User Acknowledgement

By creating an account or continuing to use Homeshare after being presented with these Terms, the User confirms that:

• they have had an opportunity to read these Terms;
• they agree to be bound by them;
• information they provide will be materially accurate;
• they will use Homeshare lawfully;
• they understand Homeshare's role as described above; and
• where acting for a business, they have authority to accept these Terms on behalf of that business.

End of Terms and Conditions.

Last Updated: 24/08/2026